Refund Policy

At Autumn Rooms Technologies Ltd, we are committed to providing comfortable, safe, and affordable accommodation for individuals studying or working abroad. This Refund Policy outlines the guidelines and procedures to ensure transparency and customer satisfaction. Our aim is to create a positive and seamless experience for all our clients, while maintaining high standards of quality and fairness.

  1. Purpose of the Refund Policy
    Our refund policy ensures that clients are treated fairly in case they need to cancel or revoke their accommodation agreements. Whether you are studying abroad, relocating for work, or facing unforeseen circumstances, we strive to accommodate your needs and provide the appropriate refund process.
  2. Eligibility for Refund
    Refunds will be considered under the following conditions:
    • Cancellation by the Tenant (Student/Professional):If a tenant decides to cancel their accommodation agreement, a refund may be issued depending on the circumstances outlined below.
    • Faults or Issues with Accommodation:If the accommodation does not meet the standards agreed upon in the lease (such as safety or quality concerns), a refund or partial refund may be issued.
    • Change of Plans or Relocation:If a tenant’s situation changes (e.g., study or work relocation), they may request a refund based on the terms of the lease agreement.
  3. Refund Procedures
    1. Intentional Revocation by the Tenant:
      • If a tenant intentionally revokes or terminates their accommodation agreement before moving in, the refund will be processed within 30 working days from the cancellation request.
      • The refund will be issued after accounting for any administrative charges or costs for services already rendered, such as reservation or processing fees.
    2. Refund in Case of Unforeseen Circumstances:
      • If the tenant has already moved in and needs to cancel due to extenuating circumstances (e.g., health or personal reasons), the refund will be processed within 30 working days. This may involve a partial refund based on the time of stay and services used.
      • If the cancellation is made after the tenant has moved in, the refund will be calculated on a prorated basis depending on the length of stay and usage of services.
    3. No Refund After Full Commitment:
      • Refunds will not be provided if the tenant has fully committed to their stay, meaning they have moved into the accommodation and have stayed for a period beyond the allowed cancellation window, unless there are extenuating circumstances (e.g., health/safety issues, emergency situations).
  4. Refund Processing Time
    Refunds will be processed based on the following:
    • For cancellations before moving in: Refunds will be issued within 30 working days.
    • For cancellations after moving in: Refunds will be issued within 30 working days from the cancellation request, prorated based on the length of stay and services used.
    • For intentional revocations (e.g., cancellation by the tenant): The refund process will take up to 30 working days, after deducting applicable administrative fees.
  5. Deductions and Charges
    Refunds may be subject to the following deductions:
    • Administrative Fees:A small administrative fee may apply to cover processing costs.
    • Service Charges:If services (such as utilities, cleaning, or maintenance) were provided during the tenant’s stay, a proportionate charge will be deducted from the refund.
    • Unpaid Balances: If there are any outstanding payments (e.g., unpaid rent, damages to the property), these will be deducted from the refund.
  6. Payment Method for Refunds
    Refunds will be issued via the original payment method used during the booking. If that is not possible (e.g., a different payment channel was used), alternate arrangements will be made.
  7. Special Considerations
    1. International Payments:
      • For international students or professionals from countries such as India, Canada, Ireland, the UK, and Dubai,refund payments may take longer due to the processing time for international transactions.

      2. Commitment to Service and Quality
      Autumn Rooms Technologies Ltd is dedicated to offering exceptional living spaces with high standards of quality, safety, and comfort. We value our tenants and ensure that their experience with us is positive. This refund policy reflects our commitment to fairness, transparency, and outstanding customer service.

      • Currency Conversion: When accepting international payments, ensure that currency conversion rates are clear. It may be beneficial to offer payments in multiple currencies to avoid confusion and unnecessary fees.
      • Payment Security: Always prioritize secure payment gateways (e.g., SSL encryption, two-factor authentication) to protect both the business and customer from fraud or unauthorized transactions.
      • Transaction Fees: Be aware of the fees associated with each payment method, both for businesses and customers. Some international payments can be expensive, and it may be important to communicate these fees upfront.
      • Compliance with Local Laws:Ensure that your payment methods comply with local regulations in each country where you operate, particularly in terms of anti-money laundering (AML) and Know Your Customer (KYC) requirements.
      • Refund Methods: Align your refund process with the payment method used. For example, if a customer paid via PayPal or Stripe, the refund should generally be processed through the same platform.

    2. Disputes:
      • If a tenant feels that the refund amount is incorrect or if there is a dispute regarding the cancellation, they can contact our customer service team. We will investigate and provide a resolution in a timely manner.
  8. Contact Us
    If you have any questions or need assistance with a refund request, please reach out to our customer service team at support@autumnrooms.com. We are here to help and will respond to your inquiry as soon as possible.