Privacy Policy

Purpose

Autumn Rooms Technologies is committed to providing comfortable, safe, and affordable housing solutions to individuals studying or working abroad. This policy outlines the guidelines and principles that govern our services, ensuring a positive experience for our clients.

Autumn Rooms Technologies is dedicated to delivering exceptional services that meet the highest standards of quality, safety, and customer satisfaction. We strive to create a welcoming and inclusive environment for all our clients, regardless of their cultural background, nationality, or personal preferences.

Key Principles

  1. Client Satisfaction: We prioritize client satisfaction, ensuring that our services meet their expectations and needs.
  2. Quality and Safety: We maintain high standards of quality and safety in our properties, ensuring a comfortable and secure living environment.
  3. Inclusivity and Respect: We promote inclusivity, respect, and understanding among our clients, employees, and third-party service providers.
  4. Transparency and Accountability: We operate with transparency and accountability, ensuring that our services are fair, honest, and reliable.
  5. Compliance with Laws and Regulations: We comply with all applicable laws and regulations, including data protection, anti-money laundering, and anti-terrorism financing.

Service Standards

  1. Property Maintenance: We ensure that our properties are well-maintained, clean, and secure.
  2. Client Support: We provide round-the-clock support to our clients, responding promptly to their queries and concerns.
  3. Payment Processing: We process payments efficiently and securely, complying with all applicable laws and regulations.
  4. Data Protection: We protect our clients' personal data, ensuring that it is collected, stored, and processed in accordance with applicable data protection laws and regulations.

At Autumn rooms technologies, we are committed to protecting your privacy and ensuring that your personal data is handled in a secure and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you apply for, rent, or occupy accommodation services with us. By accessing or using our services, you agree to the collection and use of information in accordance with this policy.

  1. Information We Collect
    We may collect the following types of personal information from you:
    1. Personal Identification Information
      • Full name
      • Date of birth
      • Nationality
      • Passport number (for international students or workers)
      • Email address
      • Phone number
      • Emergency contact details
      • Gender
    2. Accommodation Information
      • Residential address
      • Rental history
      • Duration of stay
      • Lease agreements
      • Payment history and billing details
      • Preferences for accommodation
    3. Employment or Educational Information
      • Student status (for international students)
      • Employer or employment status (for working professionals)
      • University or institution details
      • Course/program details (for students)
    4. Payment Information
      • Payment methods (credit/debit card, bank account)
      • Transaction history
      • Security deposit information
    5. Communication Data
      • Email exchanges
      • Phone calls
      • Feedback, reviews, and inquiries
    6. Other Information
      • Any other personal information you choose to provide during your interactions with us.
  2. How We Use Your Information
    We use the personal information we collect for the following purposes:
    1. To Provide Accommodation Services
      • To process and manage your accommodation application
      • To create and manage your lease agreement
      • To arrange for payments and billing
      • To facilitate communication regarding your accommodation
    2. To Improve Our Services
      • To improve the quality of our accommodation and customer support services
      • To understand customer preferences and needs
      • To customize offers and provide personalized recommendations
    3. Legal and Compliance Purposes
      • To comply with local, regional, and national housing regulations, tenant rights, and tax laws
      • To fulfill contractual obligations
      • To respond to legal requests or enforce the terms of your lease
  3. How We Share Your Information
    We do not sell, rent, or trade your personal information to third parties. However, we may share your information with the following parties under specific circumstances:
    1. Service Providers

      We may share your personal information with third-party service providers who assist us in the operation of our business. This includes payment processors, maintenance service providers, customer support, and legal advisors. These service providers are obligated to protect your information and use it only as necessary to perform services on our behalf.

    2. Government or Regulatory Authorities

      We may disclose your personal information to government authorities or regulatory bodies when required by law, including in response to lawful requests, compliance with housing laws, immigration laws, or other legal obligations.

    3. Affiliates or Partners

      In certain situations, we may share your information with affiliated organizations or partners to enhance your accommodation experience, including offering services like insurance, additional housing options, or financial assistance.

  4. Data Security

    We take the protection of your personal information seriously and have implemented appropriate technical and organizational measures to safeguard your data. These measures include encryption, secure storage, and restricted access to your data to prevent unauthorized access, loss, or misuse.

    Despite these efforts, please note that no method of data transmission or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

  5. Data Retention

    We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law, whichever is longer. After this period, we will securely delete or anonymize your personal information.

  6. Your Rights and Choices
    Depending on the jurisdiction in which you reside, you may have the following rights regarding your personal information:
    1. Access

      You have the right to request a copy of the personal information we hold about you.

    2. Correction

      You have the right to request corrections to any inaccurate or incomplete information we hold about you.

    3. Deletion

      You may request that we delete your personal information, subject to any legal or contractual obligations.

    4. Object to Processing

      You may object to our use of your personal information for certain purposes, including direct marketing, at any time.

    5. Withdraw Consent

      If we process your information based on consent, you have the right to withdraw your consent at any time by contacting us using the details provided below.

    6. Data Portability

      In some cases, you may request to transfer your personal information to another organization.

      To exercise any of these rights, please contact us using the information provided in the “Contact Us” section below. We may require additional information to verify your identity before processing your request.

  7. Cookies and Tracking Technologies

    We may use cookies, web beacons, and other tracking technologies to collect information about your use of our website and services. These technologies help us enhance your user experience, analyze trends, and provide personalized content and advertisements. You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our website and services.

  8. International Data Transfers

    As a company operating in multiple countries, your personal information may be transferred to and stored in different jurisdictions, including the United Kingdom, Ireland, Canada, and India. By using our services, you consent to the transfer and processing of your personal data in these countries, which may have different data protection laws than your home country.

  9. Changes to This Privacy Policy

    We reserve the right to update or modify this Privacy Policy at any time. If we make material changes, we will notify you by email or through a prominent notice on our website. The updated Privacy Policy will be effective as of the date specified in the communication.

  10. Contact Us

    If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us: